Shipping Policy

Dispatch

Orders confirmed before 14:00 on a business day ship the same day. Orders confirmed later ship the next business day.

Orders confirmed after Thursday afternoon are held until Monday. A weekend in a courier depot is worse for the material than two extra days in our controlled storage, so we hold rather than ship.

Payment must clear before dispatch. Bank transfers typically clear in 1–2 business days; cryptocurrency clears on confirmation.

Packaging and cold chain

Products flagged as requiring cold chain ship in an insulated box with gel packs, at no extra charge. Gel pack mass is matched to your destination's expected transit time rather than to a single default.

Vials are individually protected. Every shipment includes the batch certificate of analysis.

Outer packaging is plain and unbranded. It carries no indication of contents beyond what regulations require.

Domestic delivery

• Standard — 3–5 business days
• Express — 1–2 business days
• Cold chain express — 1–2 business days, insulated with gel packs

Free standard shipping applies to orders over the threshold shown at checkout.

International delivery

We ship to most destinations, typically 7–14 business days depending on customs.

You are responsible for ensuring import of research chemicals is lawful where you are, and for any duties, taxes or clearance fees. We provide full commercial documentation, including the COA and a research-use declaration, with every international shipment.

Some destinations we cannot ship to. Checkout will tell you before you pay.

Tracking

A tracking number is emailed when your order ships, and you can check status any time on our order tracking page with your order number and email address.

Problems

Damaged in transit: photograph the packaging and contents before unpacking further, and contact us within 7 days. We replace damaged goods.

Arrived warm: check the cake is intact and correctly coloured and that seals are undamaged. Lyophilized peptide tolerates transit far better than most people expect. If you are not satisfied, photograph it and contact us — we will replace it.

Not arrived: if tracking has not updated for 5 business days, contact us and we will open an investigation with the courier. If a parcel is confirmed lost we reship at no cost.

Wrong item: contact us and we will send the correct item immediately with a return label for the incorrect one.